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| Compact With Texans |
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| Texas State Technical College (TSTC) is a public coeducational institution of higher education offering courses of study in technical education leading to the award of Certificates and Associate of Applied Science degrees. TSTC also provides technical education and training to business and industry, continuing education to the public, and training programs for community and state economic development. TSTC colleges are located in Harlingen, Marshall, Sweetwater and Waco with extension centers in Abilene, Brownwood and Breckenridge. TSTC serves students from more than 200 counties in Texas and TSTC graduates begin their careers in high-paying jobs across the state or continue their education at colleges and universities. TSTC graduates are highly valued by business and industry for their work ethic, knowledge and workplace skills. Texas State Technical Colleges are fully accredited by the Southern Association of Colleges and Schools. |
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| The Texas State Technical College System will be a leader in strengthening the competitiveness of Texas business and industry by building the state's capacity to develop the highest quality workforce. |
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| Excellence |
Achieving the highest quality in all we do. |
| Leadership |
Developing the visions and strategies for a desired future, and aligning and energizing people to achieve those visions. |
| Innovation |
Creating and implementing new ideas and methods. |
| Collaboration |
Working cooperatively with other organizations and within our own system. |
| Responsiveness |
Providing appropriate programs and services in a proactive, flexible, and timely manner. |
| Accountability |
Measuring our performance and using the results for improvement. |
| Stewardship |
Ensuring our programs and services add value to our students and communities throughout the state, and operate in accordance with the public trust for which we are responsible. |
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| It is the goal of Texas State Technical College faculty and staff to provide a level of customer service that is beyond expectation. We pledge to be... |
- Friendly to all we meet in our work,
- Helpful in all that we do,
- Courteous in all of our dealings,
- Responsive to customers' needs and
- Accountable for our actions.
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| We will deliver the highest quality services possible with the highest regard for honesty, integrity and ethical behavior.
For more information, please call or write to: |
Rob Wolaver, Vice President for Student Development
3801 Campus Drive Waco, TX 76705
rob.wolaver@tstc.edu
254.867.3366 |
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Whether we have exceeded or not lived up to our customer service goals, we
want to know. It's not every day that faculty or staff hear feedback on how
their friendliness, helpfulness, courteousness, responsiveness, or
accountability has been observed to be exceptional. If you have experienced
exceptional customer service in any of these areas, take a moment to
nominate the faculty or staff member for recognition by completing the
Exceptional Customer Service Nomination Form.
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And likewise, since we are committed to your satisfaction, if you have
questions or complaints that can not be addressed through routine college
channels, we encourage you to file a formal written complaint.
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