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| Format Written Complaints |
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Most questions or complaints can be
addressed through routine college channels. If additional assistance is
needed, you are encouraged to file a formal written complaint. TSTC is
committed to your satisfaction. The Customer Service Representative for our
college is Rob Wolaver.
Submit your complaint in writing by filling out the Effective Customer Relations Form. Alternatively, you may
communicate verbally to |
- Rob Wolaver, Vice President for Student Development
- TSTC's Customer Service Representative at 254.867.3366.
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The TSTC Customer Service Representative
will acknowledge your complaint and let you know the matter is receiving
attention. You will be notified in writing within five working days of
receiving the complaint as to the length of time it will take to resolve the
issue.
The TSTC Customer Service Representative will investigate the complaint.
A solution that is consistent with TSTC policies as well as applicable
local, state and federal laws will be proposed to you in writing in the time
frame specified in step 2.
You will be contacted by the Customer Service Representative within ten
days of the written response to determine your satisfaction with the
proposed solution and to be sure that the provisions of the solution have
been implemented.
If you are not satisfied with the proposed solution, you may request that
your complaint be considered by a Dispute Resolution Committee appointed by
the college president. This committee will review all available
documentation and render a decision as to the resolution of the complaint.
All decisions of the committee are final and are not open to further review.
Please click the following link to view a printable copy of the complaint
form.
Effective Customer Relations Form (Opens in Adobe Acrobat.
Click here to download Adobe Acrobat Reader) |
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