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Frequently Asked Questions

These are some of the answers to Frequently Asked Questions that are available at this time.

»	How do I get dial-up Internet Access at Home?
	http://www.findanisp.com/default.php

»	When should I use my virus scan?
	Use virus scanner on all diskettes before giving them to another user or before using one from another user.

»	What should I do if HP Laserjet 4500, 4500(n, dn) Printing blank pages?
	With the printer display showing ready (not in power save mode), open drawer 1 completely. Close the drawer completely and wait for the display to say ready. Printing should resume normally. This error usually occurs after the printer has been powered down or been in power save mode. There is a timing problem with the Intermediate Transfer Belt in that drawer. This problem should be solved when that ITB cartridge is replaced.

»	What should I do if I get the error message drum life low on a HP Laserjet 4500, 4550 (n, dn)?
	This is a yellow light heads up. You should get 1 to 2 thousand more printouts after this message first appears. Open the upper most drawer and write down the HP part number shown on top of the blue-handled cartridge, the number should start with the letter c. Send that information to purchasing as soon as the message first appears. Once the drum life is out, the printer WILL NOT function at all until that cartridge is replaced.

»	What should I do if I receive the error message 'Unexpected paper size XXXXXXXXX' from your HP LJ 4000 series printer (i.e. 4000, 4000n, 4000dn, 4040, 4050n, 4050dn, etc..)?
	You should remove the paper tray and make sure that the blue tab that holds the paper in place is set in the correct position for the size of paper you are using. If it is moved to the A4 position and you are using 8 ½ x 11 paper, you will get this message. Call ext. 3375 if you need further assistance.

»	When should I log off my workstation?
	Always log out from the network when you will be away from your pc for more than 15 minutes. Network data backups are much more precise when files aren't left open.

»	What should I do if I get an email from someone that I do not know?
	Always delete emails from unknown sources immediately. If you suspect an email is a virus, forward it as an attachment to NTS at support@tstc.edu .

»	What should I do if I get a error message?
	Always write down the error message word for word and report it to NTS. Do this for your workstation and printers. Doing so will help the technician pinpoint the problem.

»	What should I do if I am having trouble with my PC or Printer hardware?
	Never remove components from your computer, printers or peripherals. Doing so can void the warranty. Call ext. 3375 for assistance.

»	When should I delete files?
	If you are not absolutely sure what files you are about to delete, then DON'T! You may delete files from your g:\home directory and use disk cleanup for general computer cleanup by going to Start/Accessories/System Tools/Disk Cleanup.

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